Terms and Conditions

Your acceptance of an accommodation booking or an accommodation quote is acknowledgment and agreement to these Terms and Conditions and agreement to the Privacy Policy (see paragraph 8).

1. Animals

Animals are welcome on tourist van sites only and require approval. No animals of any kind are allowed in accommodation units.

2. Bookings and Payments

The tariff for a particular accommodation is based on the number and type of guests (adults, children or infants) for the specified dates and duration. Any changes to the booking may change the tariff.

Type of guests: Infants: age 0-2 years old, Children: age 3-13 years old, Adults: 14+ years old.

Quoted prices are current at the time of booking, inclusive of GST and firm upon full payment for the specified accommodation, number of guests, dates and duration of stay.

All bookings require a prepayment before the booking can be confirmed. The following methods can be used to make a payment:

  • Credit Card / Debit Card (MasterCard, Visa or AMEX) – over the telephone or via email.
  • Bank deposits – acceptable when paid at least 10 business days before arrival
  • Personal cheques are only accepted if received at least 30 days prior to arrival. Your full name, address, license number and reservation number are required on the back of the cheque/money order. Fees apply for dishonoured cheques
  • If paying by cash or EFTPOS you will be asked for a security bond of at least $100.00

The following method can only be used to make a payment for online reservations:

  • Credit Card (MasterCard, Visa or AMEX)

The following transaction charges apply to payments made by credit cards:

  • MasterCard   1%
  • Visa   1%
  • AMEX   2%

Upon arrival the balance of any account (if applicable) needs to be settled and our Customer Service Team will also be required to sight your photo identification and the details of the credit card used to make a booking. When the account balance is paid by credit card, the name on the card must match the details on your identification. If a booking was paid by a third party, you will be asked to present an authorization letter and a copy of the credit card holder’s photo identification.

If you are checking availability online, you will not be required to provide credit card details. If your preferences are not showing available, we suggest you telephone Midland Tourist Park on +61 8 9274 3002 as not all cabins and/or sites can be booked online. Please note that Midland Tourist Parks long-term cabins cannot be booked online.

2.1. Booking a Specific Site

No specific site is guaranteed but requests will be noted based on availability.

2.2. Booking Through Third Parties

Each third party (online travel agents, tour operators, visitor centres and others) has its own Terms and Conditions that can be different from that of Midland Tourist Park.

Each third party has its own cancellation/refund policy that might also be relevant to the specific deal that is being offered – please check with the relevant third party. Please note that Midland Tourist Park cannot cancel or alter a booking placed through a third party. This can only be done by referring back to the third party that made the booking.

Please note that refunds will not be issued for any cancellations and/or alterations for booking made via tour operators, travel agents and other third parties.

3. Bookings Cancellation and Alteration Policy

If more than 14 days notice is given prior to arrival date for a reservation cancellation, guests will be refunded their deposit less a $30 cancellation fee per booking.

If 14 days or less notice is given prior to arrival date for a cancellation, no refunds or credit will be provided on monies paid.

At least 14 days notice must prior to arrival date to be given for booking or date alterations. An administration fee of $30.00 per reservation will apply for each date change or change of cabin and/or site type. All changes are subject to availability.

No refunds will be given for any no-show booking/s or early departures.

If a Special Offer/Special Deal is booked, additional conditions may apply to the Cancellation Policy, as provided in the description of a Special Offer. Please refer to s.10 below.

Each third party has its own cancellation/refund policy that might also be relevant to the specific deal that is being offered – please check with the relevant third party. Please note that Midland Tourist Park cannot cancel or alter a booking placed through a third party. This can only be done by referring back to the third party that made the booking.

4. Bonds and Security Deposits

For all accommodation a valid Visa, MasterCard or AMEX will be required upon arrival. Your card details will be held securely on file as a security deposit on unpaid balances, any loss, damages or excessive cleaning to the room or any equipment on the property during the period of use. Please note that if a credit/debit card did not have sufficient funds to cover at least one-night deposit to confirm a booking, the card may be pre-authorised for at least $100 security bond at check-in.

If paying by cash, EFTPOS card or Gift card you will be asked for a security bond of at least $100.00

Bonds may apply on hired items such as cots and high chairs (if applicable).

5. Bunk Bed Policy

Please be advised that under Workplace Health & Safety obligations we must comply with the Australian Standard AS/NZS 4220:2010 – Bunk Beds and Other Elevated Beds. Children under the age of 9 years are not permitted to use the top bunk. Children must also not play on the top bunk. Please take this into consideration when making a booking.

6. Conditions of Stay and Entry to the Park

We reserve the right to refuse entry into the Park. A full refund will be issued under these circumstances.
You are required to provide adequate personal identification and the security deposit as part of your condition of stay.

Persons under 18 years of age must be accompanied by a parent or guardian.

7. Gift Vouchers

YOUR PURCHASE, REDEMPTION OR ATTEMPTED REDEMPTION OF A GIFT VOUCHER CONSTITUTES YOUR ACCEPTANCE TO BE BOUND BY THE TERMS AND CONDITIONS SET IN PARAGRAPH 7 AND AGREEMENT TO THE PRIVACY POLICY (SEE PARAGRAPH 8).

The gift voucher cannot be cancelled once it has been issued, except its value is used or it expired.

Treat this gift voucher like cash. You are responsible for keeping the voucher code secure. Lost or stolen vouchers (voucher codes) will not be replaced, refunded or redeemed. The bearer of the gift voucher will be taken to be the owner of the voucher.

You can transfer the gift voucher to another person if you like to do so. Please inform of this terms and conditions upon transferring the voucher.

This voucher is only redeemable at Midland Tourist Park for accommodation or our other services (e.g. breakfast). If you are a permanent resident of the Park, you can redeem your voucher for rent and/or electricity.

The voucher can be redeemed online on our website www.midlandtouristpark.com.au, by phone (08) 9274 3002 or at the Reception.

The voucher is not redeemable for cash.

The voucher must be redeemed within one year after the date of purchase shown on the gift voucher letter you received at the time of purchase. The voucher code will be void and may not be redeemed after expiry date.

The gift voucher is partially redeemable. It is up to you to use the full value before expiry date. Cash will not be given for any unused balance. Unused balance on expiry of the voucher will not be refunded or credited.

If purchase exceeds available gift voucher balance, you must make up the difference with an alternative form of payment.

We reserve the right to correct the balance of your gift voucher if we believe that a clerical or accounting error has occurred.

You are liable for all transactions on your gift voucher except to the extent to which there has been fraud or negligence by us or any of our employees.

You cannot use this gift voucher to purchase another gift voucher.

If you received a special gift voucher from us, specific T&Cs (such as validity period) may apply. These specific conditions are outlined in the voucher.

We reserve the right to change any terms or conditions contained in these Terms and Conditions at any time.

You can check available voucher balance by calling us (08) 9274 3002

Contact our staff on (08) 9274 3002 if you have any reason to believe an error has occurred in relation to this voucher.

8. Personal Data

Our Privacy Policy explains how we handle the personal information that we may collect from you with respect to providing our services to you. If the information is not provided by you, we may not be able to provide the service requested.

For these purposes, you authorise us to retain your personal information and to disclose your personal information to our related organisations, which provide services to us. A copy of Midland Tourist Park Privacy Policy is available HERE.

If you are unable to access the Privacy Policy online please call +61 8 9274 3002 for a copy. It is important that you read and understand the Privacy Policy.

You can gain access to the information we hold about you and ask for correction of your personal information by contacting Manager, Midland Tourist Park, 6 Toodyay Road, Middle Swan WA 6056, Australia.

9. Reception Hours

Operating hours for our Reception are:

  • 8.00 am – 6.00 pm
  • 7 days/week including Public Holidays.

Check-in time is from 2pm. If you will be arriving after hours, please contact our Customer Service Team to arrange a late arrival.

Check-out time is prior to 10am. If you will be departing after hours please see our Customer Service Team the day before departure.

10. Special Offers, Discounts, Sales, Discount and Promotional Codes

Our Bookings and Payment Policy (see paragraph 2) applies to bookings made with special offers, sales or discount/promotional codes.

The special offers, discounts, sales, discount/promotional codes are only available for purchase during the specified validity dates. For dates when an offer is not valid, standard rates apply. The offer validity dates may include dates of booking or dates of stay as specified in the tariff description on the “Book Online” page.

Our special rates are subject to availability.

Published prices are in Australian Dollars inclusive of GST.

The special offers, discounts, sales, discount/promotional codes apply to the published prices based on 2-guest occupancy and do not apply to charges for additional guests (Infants (0-2 years old) stay free) unless specified. The number of guests must be indicated at the time of booking.

The special offers, sales, discount/promotional codes do not apply to pre-existing bookings.

Promotional or discount code must be redeemed at the time of booking. Discounts will not be applied or refunded after a booking has been confirmed.

Only one promotional/discount offer can be redeemed on any booking (offers/discounts do not combine).

Booking refunds may not apply and the full booking charge may be taken before check-in. In case of cancellation, our “Bookings Cancellation and Alteration” Policy (see paragraph 3) applies.

Additional conditions for current discounts:

Winter Escape Special

  • The Special applies to selected accommodation only: Deluxe 2-Bedroom Chalets, Deluxe 1-Bedroom Chalets and Deluxe Studio Chalets
  • The 15% discount applies to the total booking
  • Minimum stay to receive the discount is 2 consecutive nights
  • Must book minimum 2 consecutive nights to receive the 15% for the booked nights
  • Does not apply to pre-existing bookings
  • Valid for bookings made before 30 August 2018. Valid for stays from 25 May 2018 till 31 August 2018
  • Applies to direct bookings only. Must quote/select the special at the time of booking
  • Cannot be combined with other discounts
  • Limited availability.

Winter Special Van Sites

  • Special rate$30/night based on up to 2 guests for min 3-night stay up to 21 nights till 31 August 2018
  • Extra guests (children or adults) – $10/night
  • Special rate applies to van sites with power only. The rate does not apply to van sites drive through (you are occupying 2 sites)
  • Special rate applies bookings stays from 15 Jun 2018 till 31 August 2018 to min 3-night bookings up to 21 nights in the indicated period
  • After 21 nights (or after 31 August 2018) the rate returns to standard nightly rate
  • A booking cannot be rebooked for the same van site or under the same name with the Special Rate. Minimum time between the bookings is 1 day and guests must leave the Park to be able to rebook the special rate the next day
  • Bookings can be extended via the office: Up to 21 nights based on special rate till 31 August 2018 inclusive; based on standard nightly rate after 21 nights or 31 August 2018
  • Special rate does not apply to pre-existing bookings made with a different rate. Applies to bookings placed after the activation date (15 Jun 2018)
  • Discounts do not apply
  • Standard Cancellation Conditions

Standard Cabin Online Special

  • The Special applies to Standard Cabin sleep 2 and Standard Cabin sleep 4
  • Valid for minimum 2-night stay. Valid for booking stays from 10 August 2018 until 30 September 2018
  • Valid for bookings placed from 9 August to 29 September 2018
  • 10% discount applies to the total booking
  • Must book minimum 2 consecutive nights to receive the 10% for the booked nights.
  • Valid for direct ONLINE bookings on this website
  • Strictly subject to availability on all booking nights
  • Cannot be combined with other discounts. Must be redeemed at the time of booking
  • Bookings placed with this offer can be extended via the office for stays until 30 September 2018

Van Sites 7th night free

  • Every 7th night is free for up to 28 nights till 28 February 2019
  • The offer applies to van sites with power only. The rate does not apply to van sites drive through (you are occupying 2 sites) or tent sites
  • The offer applies to bookings stays from 1 Sep 2018 till 28 Feb 2019 up to 28 nights in the indicated period
  • After 28 nights (or after 28 Feb 2019) the free nights do not apply (the rate returns to standard nightly rate for each night)
  • A booking cannot be rebooked for the same van site or under the same name with the Offer. Minimum time between the bookings is 24 hours and guests must leave the Park to be able to rebook the offer
  • Bookings can be extended via the office: Up to 28 nights (or until 28 Feb 2019) inclusive using 7th night free tariff or using the standard nightly rate after 28 nights (or after 28 Feb 2019)
  • The Offer does not apply to pre-existing bookings made with a different tariff
  • Discounts do not apply
  • Standard Cancellation Conditions

Discount on Accommodation for Red Hill Auditorium Concert Goers

  • A guest must mention Red10 Discount Code to receive the discount when booking by phone
  • A guest must use Red10 Discount Code when booking direct on our website
  • The discount does not apply to bookings that are not made directly with Midland Tourist Park
  • 10% discount applies to the standard nightly rate tariff based on 2-guest occupancy. The discount does not apply to additional charges (e.g. extra guests, breakfast pack)
  • The discount does not apply to other tariffs
  • Discount period: strictly during the dates of an event (includes 1 day before and 1 day after a specific event)
  • Does not apply to pre-existing bookings (discount must be redeemed at the time of booking) and cannot be combined with other discounts
  • If a booking is extended beyond the discount period, the discount will not apply to the extended dates
  • Subject to availability.

Midland Tourist Park reserves the right to change the conditions without prior notice.

11. Shuttle Bus to Red Hill Auditorium

Midland Tourist Park does not provide its own shuttle bus service for events at Red Hill Auditorium. Please book the bus when purchasing your tickets for the event. The bus will pick you up near the Office at the appointed time. Please refer your questions regarding the Shuttle Bus service directly to Red Hill Auditorium.

All amounts are Australian Dollars.

Midland Tourist Park reserves the right to change the Terms and Conditions without prior notice.

Last update: December 2016