Terms and Conditions

Your acceptance of an accommodation booking or an accommodation quote is acknowledgment and agreement to these Terms and Conditions and agreement to the Privacy Policy (see paragraph 8).

1. Animals

Animals are welcome on tourist van sites only and require approval. No animals of any kind are allowed in accommodation units.

2. Bookings and Payments

The tariff for a particular accommodation is based on the number and type of guests (adults, children or infants) for the specified dates and duration. Any changes to the booking may change the tariff.

Type of guests: Infants: age 0-2 years old, Children: age 3-13 years old, Adults: 14+ years old.

Quoted prices are current at the time of booking, inclusive of GST and firm upon full payment for the specified accommodation, number of guests, dates and duration of stay.

All bookings require a prepayment before the booking can be confirmed. The following methods can be used to make a payment:

  • Credit Card / Debit Card (MasterCard, Visa or AMEX) – over the telephone or via email.
  • Bank deposits – acceptable when paid at least 10 business days before arrival
  • Personal cheques are only accepted if received at least 30 days prior to arrival. Your full name, address, license number and reservation number are required on the back of the cheque/money order. Fees apply for dishonoured cheques
  • If paying by cash, EFTPOS card, BPAY or EFT you will be asked for a security bond of at least $100.00 (see s.4)

The following method can only be used to make a payment for online reservations:

  • Credit Card (MasterCard, Visa or AMEX)

The following transaction charges apply to payments made by credit cards:

  • MasterCard   1%
  • Visa   1%
  • AMEX   2%

Upon arrival the balance of any account (if applicable) needs to be settled and our Customer Service Team will also be required to sight your photo identification and the details of the credit card used to make a booking. When the account balance is paid by credit card, the name on the card must match the details on your identification. If a booking was paid by a third party, you will be asked to present an authorization letter and a copy of the credit card holder’s photo identification.

If you are checking availability online, you will not be required to provide credit card details. If your preferences are not showing available, we suggest you telephone Midland Tourist Park on +61 8 9274 3002 as not all cabins and/or sites can be booked online. Please note that Midland Tourist Parks long-term cabins cannot be booked online.

2.1. Booking a Specific Site

No specific site is guaranteed but requests will be noted based on availability.

2.2. Booking Through Third Parties

Each third party (online travel agents, tour operators, visitor centres and others) has its own Terms and Conditions that can be different from that of Midland Tourist Park.

Each third party has its own cancellation/refund policy that might also be relevant to the specific deal that is being offered – please check with the relevant third party. Please note that Midland Tourist Park cannot cancel or alter a booking placed through a third party. This can only be done by referring back to the third party that made the booking.

Please note that refunds will not be issued for any cancellations and/or alterations for booking made via tour operators, travel agents and other third parties.

3. Bookings Cancellation and Alteration Policy

If more than 14 days notice is given prior to arrival date for a reservation cancellation, guests will be refunded their deposit less a $30 administration fee per booking.

If 14 days or less notice is given prior to arrival date for a cancellation, no refunds or credit will be provided on monies paid.

At least 14 days notice prior to arrival date must be given for booking or date alterations. An administration fee of $30.00 per reservation will apply for each date change or change of cabin and/or site type. All changes are subject to availability.

For booking dates or cabin type alteration in less than 14 days before arrival date, refer to the cancellation policy.

Special deals/offers may have different booking cancellation or booking alteration conditions. Please refer to the description of a specific special deal provided in section 10 below.

Information on cancellations due to Coronavirus is provided here

No refunds will be given for any no-show booking/s or early departures.

If a Special Offer/Special Deal is booked, additional conditions may apply to the Cancellation Policy, as provided in the description of a Special Offer. Please refer to s.10 below.

Each third party has its own cancellation/refund policy that might also be relevant to the specific deal that is being offered – please check with the relevant third party. Please note that Midland Tourist Park cannot cancel or alter a booking placed through a third party. This can only be done by referring back to the third party that made the booking.

4. Bonds and Security Deposits

For all accommodation a valid Visa, MasterCard or AMEX will be required upon arrival. Your card details will be held securely on file as a security deposit on unpaid balances, any loss, damages or excessive cleaning to the room or any equipment on the property during the period of use. Please note that if a credit/debit card did not have sufficient funds to cover at least one-night deposit to confirm a booking, the card may be pre-authorised for a security bond at check-in or you will be asked to provide a refundable bond in cash. The bond varies from $100 to $200 depending on accommodation type.

If paying by cash, EFTPOS card or Gift card, EFT or BPAY you will be asked for a refundable security bond of at least $100.00 in cash. The security bond varies depending on accommodation type booked.

Please note that some bond refunds may take up to 7 business days.

Bonds may apply on hired items such as cots and high chairs (if applicable).

5. Bunk Bed Policy

Please be advised that under Workplace Health & Safety obligations we must comply with the Australian Standard AS/NZS 4220:2010 – Bunk Beds and Other Elevated Beds. Children under the age of 9 years are not permitted to use the top bunk. Children must also not play on the top bunk. Please take this into consideration when making a booking.

6. Conditions of Stay and Entry to the Park

We reserve the right to refuse entry into the Park. A full refund will be issued under these circumstances.
You are required to provide adequate personal identification and the security deposit as part of your condition of stay.

Persons under 18 years of age must be accompanied by a parent or guardian.

7. Gift Vouchers


The gift voucher cannot be cancelled once it has been issued, except its value is used or it expired.

Treat this gift voucher like cash. You are responsible for keeping the voucher code secure. Lost or stolen vouchers (voucher codes) will not be replaced, refunded or redeemed. The bearer of the gift voucher will be taken to be the owner of the voucher.

You can transfer the gift voucher to another person if you like to do so. Please inform of this terms and conditions upon transferring the voucher.

This voucher is only redeemable at Midland Tourist Park for accommodation or our other services (e.g. breakfast). If you are a permanent resident of the Park, you can redeem your voucher for rent and/or electricity.

The voucher can be redeemed online on our website www.midlandtouristpark.com.au, by phone (08) 9274 3002 or at the Reception.

The voucher is not redeemable for cash.

The voucher must be redeemed within one year after the date of purchase shown on the gift voucher letter you received at the time of purchase. The voucher code will be void and may not be redeemed after expiry date.

The gift voucher is partially redeemable. It is up to you to use the full value before expiry date. Cash will not be given for any unused balance. Unused balance on expiry of the voucher will not be refunded or credited.

If purchase exceeds available gift voucher balance, you must make up the difference with an alternative form of payment.

We reserve the right to correct the balance of your gift voucher if we believe that a clerical or accounting error has occurred.

You are liable for all transactions on your gift voucher except to the extent to which there has been fraud or negligence by us or any of our employees.

You cannot use this gift voucher to purchase another gift voucher.

If you received a special gift voucher from us, specific T&Cs (such as validity period) may apply. These specific conditions are outlined in the voucher.

We reserve the right to change any terms or conditions contained in these Terms and Conditions at any time.

You can check available voucher balance by calling us (08) 9274 3002

Contact our staff on (08) 9274 3002 if you have any reason to believe an error has occurred in relation to this voucher.

8. Personal Data

Our Privacy Policy explains how we handle the personal information that we may collect from you with respect to providing our services to you. If the information is not provided by you, we may not be able to provide the service requested.

For these purposes, you authorise us to retain your personal information and to disclose your personal information to our related organisations, which provide services to us. A copy of Midland Tourist Park Privacy Policy is available HERE.

If you are unable to access the Privacy Policy online please call +61 8 9274 3002 for a copy. It is important that you read and understand the Privacy Policy.

You can gain access to the information we hold about you and ask for correction of your personal information by contacting Manager, Midland Tourist Park, 6 Toodyay Road, Middle Swan WA 6056, Australia.

9. Reception Hours

Operating hours for our Reception are:

  • 9.00 am – 5.00 pm
  • 7 days/week including Public Holidays.

Check-in time is from 2pm. If you will be arriving after hours, please contact our Customer Service Team to arrange a late arrival.

Check-out time is prior to 10am. If you will be departing after hours please see our Customer Service Team the day before departure.

10. Special Offers, Discounts, Sales, Discount and Promotional Codes

Our Bookings and Payment Policy (see paragraph 2) applies to bookings made with special offers, sales or discount/promotional codes.

The special offers, discounts, sales, discount/promotional codes are only available for purchase during the specified validity dates. For dates when an offer is not valid, standard rates apply. The offer validity dates may include dates of booking or dates of stay as specified in the tariff description on the “Book Online” page.

Our special rates are subject to availability.

Published prices are in Australian Dollars inclusive of GST.

The special offers, discounts, sales, discount/promotional codes apply to the published prices based on 2-guest occupancy and do not apply to charges for additional guests (Infants (0-2 years old) stay free) unless specified. The number of guests must be indicated at the time of booking.

The special offers, sales, discount/promotional codes do not apply to pre-existing bookings.

Promotional or discount code must be redeemed at the time of booking. Discounts will not be applied or refunded after a booking has been confirmed.

Only one promotional/discount offer can be redeemed on any booking (offers/discounts do not combine).

Booking refunds may not apply and the full booking charge may be taken before check-in. In case of cancellation, our “Bookings Cancellation and Alteration” Policy (see paragraph 3) applies unless specified otherwise.

Additional conditions for current discounts/offers:

Stay 4 Nights, Pay for 3 Nights – BIG4 Members Deal

  • The special offer applies to Deluxe 3-bedroom Villa, Deluxe 2-bedroom Chalets, Deluxe One-bedroom Chalets side A, Deluxe Studio Chalets side B, Standard Cabins Queen Bed and a Sofa-bed, Standard Cabins Queen Bed and a Single Bed, Small Single En-suited Rooms and Standard Tourist Van Sites with power
  • The special offer applies for bookings stays on Tourist Van Sites from 13 March 2020 until 31 August 2020
  • The special offer applies for bookings stays in the listed accommodation types from 13 March 2020 until 30 April 2020
  • Minimum stay is 4 consecutive nights
  • Maximum stay is up to 16 consecutive nights (accommodation) or up to 20 nights (van sites)
  • New bookings/New arrivals only
  • The special offer does not apply to pre-existing bookings made with a different rate or booking extensions
  • Booking extensions after 16 nights or after 30 April 2020 (accommodation) or 31 August (tourist van sites) are made on standard nightly rate
  • BIG4 members only deal. Must have a valid BIG4 membership at the time of placing a booking and stay dates
  • Non-members can join BIG4 Perks+ program ad book this special at the same time. A discounted rate for BIG4 membership may apply.
  • Bookings made on this offer are not transferrable to other guests who are not BIG4 members
  • No further discounts
  • Direct bookings only on this website. Quote this special if booking via the office
  • Non-refundable 1-night deposit in case of a booking cancellation
  • Booking alterations are not permitted
  • Strictly subject to availability

BIG4 Membership Deal – 30% discount on membership fee

  • Discounted membership fee ($35) applies when booking “Stay 4, Pay 3” deal. The deal conditions apply (see above)
  • Valid for bookings made directly with the office
  • Bookings placed on “Stay 4, Pay 3” deal from 13 Mar 2020 until 31 May 2020
  • Membership fee will not be refunded in case of booking cancellation
  • Not valid for membership renewals
  • Not valid if a booking on “Stay 4, Pay 3” deal is not placed at the same time
  • BIG4 Perth Midland Tourist Park reserves the right to change the conditions without prior notice
  • BIG4 Perks+ membership terms and conditions apply

Winter Warmers Special

  • The Special applies to selected accommodation only: Deluxe 3-bedroom Villa, Deluxe 2-Bedroom Chalets, Deluxe 1-Bedroom Chalets (side A), Deluxe Studio Chalets (side B)
  • 15% discount applies to the total booking. Discount does not apply to extra charges (e.g. breakfast packs etc.)
  • BIG4 Perks+ and BIG4 VIPerks members receive additional 10% discount. Discount for BIG4 Perks+ members is capped at $50/booking. Other T&Cs of BIG4 Perks+ membership program apply.
  • Minimum stay to receive the discount is 2 consecutive nights. The min 2 consecutive nights must be booked at once in one booking.
  • New bookings and new arrivals only. Does not apply to pre-existing bookings or extensions of stays.
  • Valid for stays until 13 Sep 2020.
  • Non-refundable 1-night deposit.
  • Direct bookings only. Book online on this website or via the office. The offer can be booked on BIG4 website
  • Cannot be combined with other discounts (except for BIG4 Perks+ or VIPerks) or offers.
  • Strictly limited availability.
  • Unconfirmed bookings are not allowed.
  • Booking extensions after 13 Sep 2020 are on Standard Nightly Rate only.

Winter School Holidays Deal

  • The Special applies to the following accommodation types: 3-Bedroom Villa, Deluxe 2-bedroom Chalet, Deluxe 1-bedroom Chalet side A, Budget Cabin with Double and Bunk Beds, Tourist Van Site with power
  • Reduced rate for families with children aged 3-13 years old; children up to 3 years old are not charged and at least one child (up to 13y.o.) must be listed in the booking
  • One free voucher per booking to Mondo Nougat factory in the Swan Valley. The free voucher includes one home-made ice cream and coffee. The voucher cannot be exchanged for cash. Validity date and other conditions are displayed on the voucher. The voucher can be redeemed during the opening dates and times at Mondo Nougat Factory
  • Minimum stay to receive the special is 2 consecutive nights. Must book minimum 2 consecutive nights at once
  • Does not apply to pre-existing bookings made on a different tariff. New direct bookings placed on this website, via the office or BIG4 website. Must be redeemed at the time of booking
  • Valid for stays between 3 July 2020 and 20 July 2020
  • BIG4 Perks+ and BIG4 VIPerks receive an additional discount as per BIG4 Holiday Parks membership conditions. Other discounts do not apply
  • Cannot be combined with other special deals
  • Limited availability
  • Booking extensions after 20 July 2020 are on Standard Nightly Rate
  • Cancellation Policy: If cancelled in 7 or less nights before arrival – no refunds will be provided on pre-paymement made for a booking. If cancelled in more than 7 nights before arrival an administration fee may be charged depending on how you booked with us. All cancellations must be in writing.

Stay Longer and Save

  • The Special applies to the following accommodation types: Small Single Rooms, Family Studio Rooms, Standard Cabins and Budget Cabins.
  • The discount applies to the standard base rate based on 2-guest occupancy (or single guest occupancy in small single rooms). Extra charges [not discounted] apply to additional guests.
  • The 10% discount applies to nights 1-6 inclusive. From night 7 onwards, the discount increases to 15%. The discount only applies to accommodation. Extra charges are not discounted
  • Tariff period: Until 31 Dec 2020. Bookings beyond this date are made with the standard rate without the discount
  • Minimum booking length is 3 consecutive nights.
  • Does not apply to pre-existing bookings.
  • Cannot be combined with other discounts.
  • Subject to availability.

Bed and Breakfast Pack Online Promotion

  • Valid for Small Single En-suited Rooms only
  • Single guests only
  • One breakfast pack per booking. Booking extension is not considered as a new booking. Additional breakfast packs can be purchased from the Reception at $10/pack
  • Boxed breakfast pack includes cereal, milk, juice, muffin, muesli bar. Individual components may vary depending on available stock. Breakfast Packs “Rise and Shine” are provided by SELECTE’D
  • Valid for online bookings on this website only
  • For technical reasons, a free breakfast pack may not be displayed in a cart. It will be included in your receipt.
  • Valid for stays until 31 Dec 2020
  • New bookings only. Does not apply to pre-existing bookings made on a different tariff
  • BIG4 and Park’s VIP Guests discounts apply
  • Cannot be used in conjunction with other offers
  • Subject to availability. Standard Booking Cancellation/Alteration Conditions apply

Wedding Accommodation Special
Special discounted rates are provided for guests attending weddings in the Swan Valley. Conditions of the Special:

  • Special discounted rates on selected Deluxe Chalets when booking online on this website using the promotional code
  • The promotional code is supplied by a wedding venue. Leaflets with the promotional code have been distributed during the Swan Valley Wedding Open Day
  • The promotional code is valid for bookings stays until 31 December 2020
  • Online bookings placed with the promotional code must be confirmed with 1-night prepayment. Cancellation fee is 1-night prepayment
  • Discounted rates are available via the office for group bookings of minimum 2 rooms/van sites. Discount depends on the size of a booking group and stay length. Specific booking terms and conditions may apply
  • Accommodation subject to availability

Discount on Accommodation for Red Hill Auditorium Concert Goers

  • A guest must mention Red10 Discount Code to receive the discount when booking by phone
  • A guest must use Red10 Discount Code when booking direct on our website
  • The discount does not apply to bookings that are not made directly with Midland Tourist Park
  • 10% discount applies to the standard nightly rate tariff based on 2-guest occupancy. The discount does not apply to additional charges (e.g. extra guests, breakfast pack)
  • The discount does not apply to other tariffs
  • Discount period: strictly during the dates of an event (includes 1 day before and 1 day after a specific event)
  • Does not apply to pre-existing bookings (discount must be redeemed at the time of booking) and cannot be combined with other discounts
  • If a booking is extended beyond the discount period, the discount will not apply to the extended dates
  • Subject to availability.

Midland Tourist Park Leaflet Special

  • Bring Midland Tourist Park leaflet mentioning a discount at check-in and receive 10% off on standard/variable rates for your minimum 2-night stay in selected accommodation types or be given a higher discount if a better special is available
  • Does not apply to pre-existing bookings made with online travel agents or via the 3rd parties
  • Discounts do not combine
  • Special is valid until 31 December 2019
  • Subject to Availability
  • Standard Cancellation Conditions

Midland Tourist Park reserves the right to change the conditions without prior notice.

11. Shuttle Bus to Red Hill Auditorium

Midland Tourist Park does not provide its own shuttle bus service for events at Red Hill Auditorium. Please book the bus when purchasing your tickets for the event. The bus will pick you up near the Office at the appointed time. Please refer your questions regarding the Shuttle Bus service directly to Red Hill Auditorium.

All amounts are Australian Dollars.

Midland Tourist Park reserves the right to change the Terms and Conditions without prior notice.

Last update: December 2016